1：How can I request a quote?
We typically provide a detailed quotation within 24 hours of receiving your inquiry. For urgent requirements, please contact us directly via email or phone for priority handling.
2：Can I request samples?
Absolutely. We encourage sample testing to ensure our products meet your specifications. Please contact our sales team to discuss your specific requirements.
3：What is the estimated lead time for orders?
Delivery schedules depend on order volume and seasonal demand.
Small orders: Generally shipped within 7–15 business days.
Bulk orders: Typically require 30 business days. We provide real-time production updates and a firm delivery timeframe once your order is confirmed.
4：What is your Minimum Order Quantity (MOQ)?
MOQs vary by model, typically ranging from 500 to 2,000 units (FOB). However, we are committed to supporting our partners’ growth and may accommodate smaller trial orders for specific products. Please contact us to discuss a flexible solution.
5：What payment methods do you accept?
To ensure a smooth transaction, Augoing offers various secure payment options, including T/T (Telegraphic Transfer), Payoneer, PayPal, and other major online payment platforms.
6：Do you provide OEM/ODM services?
Yes. With over 15 years of manufacturing expertise, we specialize in custom-tailored solutions. From design modifications to full-scale product development, we can bring your concept to market.
7：Can I customize products with my own branding?
Certainly. We offer professional logo integration and custom packaging services. Please provide your artwork in high-resolution format, and we will provide a digital mockup and quote.
8：What is your warranty policy?
Augoing stands behind the reliability of every product. We offer a comprehensive one-year warranty as standard, ensuring peace of mind for you and your customers.
9：Do your products comply with international safety and quality standards?
Yes. Our facility is ISO 9001 certified, and we strictly adhere to BSCI social responsibility standards. Our products are engineered to meet various global regulatory requirements; if you require specific certifications or third-party testing, please let us know.
Augoing is dedicated to empowering our distributors and retailers through an elite after-sales ecosystem. We provide transparent warranty policies, exhaustive technical documentation, and direct, high-priority communication channels. By working in seamless tandem with our partners, we ensure that every end-user receives swift, world-class support.